Warranty Policy

Warranty Policy

We strive to ensure the highest quality of our products and provide excellent after-sales service. 

1. Quality Assurance

Before shipping

  • To ensure a good customer experience, we perform quality control on all our products before these are shipped.

2. Warranty Coverage

Full Replacement Warranty

  • We offer a full replacement, if issue arises with the functionality of the product (for example defect) and is reported to us within 7 days after delivery.
  • The warranty period starts from the date the product is delivered to you.
  • This warranty covers all issues except if the item is broken, burnt, or otherwise physically damaged.

Note: Item must be returned as it was delivered with box, packing, cables, accessories.

3. Claiming the Warranty

How to Claim

  • If you encounter any issues with your product within the 7-day warranty period, please contact our customer service team to initiate claim.
  • You will be required to provide proof of purchase and details of the defect.

Conditions for returning

  • The warranty does not cover damages caused by misuse, abuse, accidents, or unauthorized modifications.
  • Products that are broken, burnt, or physically damaged are not eligible for replacement under this warranty.
  • Original packing and all the parts are to be returned in the condition these were delivered

4. After-Sales Service

        Post-Warranty Support

  • We are committed to providing after-sales service even after the warranty period has expired.
  • If a fault occurs with your product after the warranty period, please reach out to our customer service team. We will try our best to resolve the issue.

5. Replacement Procedure

Replacement Process

  • In the event that a replacement is necessary and the same product is unavailable, you will have the option to choose an alternative product from our inventory.
  • We will assist you in selecting a suitable replacement that matches the specifications and value of the original product as closely as possible.

6. Contact Us

Customer Service

  • For any warranty claims or after-sales service inquiries, please contact our customer service team at hello@checkingmysite.com or call us at +923322722666.
  • Our team is available to assist you with any questions or concerns you may have.

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Returns & Exchange

Exchange:

You can exchange any product purchased from Techrepublic.pk within 7 days of purchase under the following conditions:

  • The item is faulty, damaged, or defective at the time of delivery.
  • The item does not match the original specifications or is different from what you ordered.

To raise a dispute, please notify us within 7 days of delivery by contacting our support team via email at hello@checkingmysite.com or by calling 0348-2393716. Each dispute will be evaluated on a case-by-case basis, and we strive to find a fair resolution for both parties.

For damaged items, it is essential to provide an unboxing video as evidence. Please email the video to hello@checkingmysite.com within 7 days of purchase to initiate the replacement process.

Returns:

If a product received does not match the description on our website, you have 7 working days from the date of delivery to claim an exchange the order. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.

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WARRANTY DETAILS

  • To claim a warranty issue, please reach out to us using the contact information provided on our website.
  • Defective or faulty products under warranty are sent to the distributor or vendor for repair, refund, or replacement based on their warranty policies.
  • Warranty claims will be rejected if the product has been physically damaged, incorrectly installed, or subjected to abuse.
  • Replacing faulty equipment is done after the official service agent confirms the warranty issue.
  • The warranty process usually takes up to 20 working days to complete.
  • Warranty eligibility applies only to products with warranty information mentioned on the product page.
  • Products without warranty information are not covered.